Refund Policy – Womaaniya Collection

At Womaaniya Collection, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund Policy carefully to understand your rights and options.

1. Eligibility for Refunds

• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 5 days of receiving your order. We will arrange for a replacement or issue a full refund.
• Incorrect Orders: If you receive an item that is different from what you ordered, please notify us within 5 days. We will correct the error by sending you the correct item or processing a refund.
• 2. Non-Refundable Items

• Customized or Personalized Products: Products that have been customized or personalized according to your specifications are non-refundable unless they are defective or damaged.
• Sale Items: Items purchased on sale or with a discount are not eligible for refunds unless they are damaged or incorrect.

3. How to Request a Refund

• Contact Us: To initiate a refund, please contact our customer service team at email on contact us page with your order number and details about the product you wish to return.
• Return Shipping: If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs. For other returns, you will be responsible for the return shipping costs.
• Return Instructions: Once your return request is approved, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to avoid damage during transit.

4. Processing Refunds

• Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return conditions.
• Refund Timeline: Refund 5-7 working days